8 steps to successful holiday cover
Working long hours over a sustained period will make you less productive, but how can you take time off when you have a busy store to run? HR director Debra Lee guides you through the art of...
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3 areas to take action on ahead of the Minimum Wage increase
The final announcement made by George Osbourne in his post-election July Budget was that by 2020 the legal minimum wage for employees of 25 years and older will be £9 per hour. The image of Iain...
View ArticleStreamlining my business for the future
With what we’re going to be paying with the national living wage by 2020 we’re looking at streamlining the business as much as we can. We’re going to have to pay all staff £9 an hour, so we’re looking...
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Help! I’d like to recruit an apprentice
As part of RN's special issue next week, I asked retailers to write in with everyday problems of ambitions they had for their business. Each issue was then handed over to an expert retailer or supplier...
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Getting the My Local staff onboard
My Local Begins Follow the whole story Go to series Morrisons had done a great job in training its staff, My Local founder Mike Greene told Retail Express, but under his leadership, store managers and...
View ArticleLondis retailer Jeet Bansi on motivating your staff
Do we buy from people or a business? As business owners, we most probably get bogged down with the daily grind of running a business, but a key aspect of that is your staff. Their wellbeing, and most...
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Without our team, there is no customer service, so they come first every time
In just over a decade, Phil Dickson has gone from being the owner of a single Bargain Booze store to the head of a convenience store empire. And the empire is set to grow from 12 stores to 20 by the...
View ArticleInvest in range of training to attract super-staff
Retailers must invest in a range of training for employees to safeguard the future of the sector as rising costs force stores to make staffing cuts, according to a food to go expert. Markus Hofmann –...
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IAA 2016 Staff Development
Independent Achievers Academy 2016 Click here to see all winners The award for Staff Development, in association with Procter & Gamble: Winner: David Knight, Knight’s Budgens of Hassocks &...
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Academy in Action with P&G: Staff Development
The facts Name: Sue Nithyanandan Shop: Costcutter Epsom Location: Epsom, Surrey Size: 3,000 sq ft Staff: Six full-time, eight part-time The IAA’s Chris Dillon joined P&G’s Shelagh Clark to visit...
View ArticleCountry Choice offers online training for in-store bakeries
Convenience retailers can train their staff on how best to run an in-store bakery with online training modules from Country Choice. The Country Choice Training Academy is a new section on the company’s...
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Academy in Action follow-up: Staff Development with P&G
In April, the IAA visited Sue Nithyanandan’s shop in Epsom, to discuss staff, teamwork and staff development. Three months on, we ask how this advice has helped. Sue's Action Plan Ask staff to write...
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